Return Policy

At SAM & MO FASHION, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below to ensure a smooth and hassle-free return process.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Sale items, gift cards, and personalized products are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact Us: Email us at sammofashionn@gmail.com with your order number and reason for the return.
  2. Approval: Once your return request is approved, we will provide you with a return shipping label or instructions on how to return the item.
  3. Ship the Item: Package the item securely and send it back using the provided label or your preferred shipping method.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

  • We offer exchanges for items of the same value, subject to availability.
  • If you wish to exchange an item, please contact us at afar_82@yahoo.se and follow the return process. Once we receive your item, we will send out the replacement.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items
  • Undergarments or intimate apparel
  • Customized or personalized products
  • Items marked as "non-returnable" at the time of purchase

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us at afar_82@yahoo.se within 7 days of receiving the item.
  2. Provide photos of the damage or defect along with your order number.
  3. We will arrange for a replacement or refund at no additional cost.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • For international returns, any customs fees, duties, or taxes are the responsibility of the customer.

Contact Us

If you have any questions or need assistance with your return, feel free to reach out to us at afar_82@yahoo.se. We are here to help and ensure your satisfaction.

Thank you for shopping with SAM & MO FASHION. We value your trust and look forward to serving you again!