Shipping Policy
At SAM & MO FASHION, we are committed to providing you with a seamless shopping experience. Our Shipping Policy outlines the terms and conditions for the delivery of your orders. Please read this carefully to understand how we ensure timely and reliable delivery.
Order Processing
- All orders are processed within 1-2 business days after the payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Rates and Delivery Times
We offer multiple shipping options to suit your needs. Shipping rates and estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free (on orders above $50) or $5 |
| Express Shipping | 2-4 business days | $15 |
| International Shipping | 7-14 business days | Calculated at checkout |
Please note that delivery times are estimates and may vary based on your location and unforeseen circumstances.
International Shipping
- We ship to most countries worldwide. If your country is not listed at checkout, please contact us at sammofashionn@gmail.com for assistance.
- Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and will be collected at the time of delivery.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order directly through our website or the shipping carrier’s platform.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Customs clearance processes (for international orders)
- Other unforeseen circumstances
If your order is delayed, we will notify you promptly and work to resolve the issue as quickly as possible.
Lost or Damaged Packages
- In the rare event that your package is lost or arrives damaged, please contact us immediately at sammofashionn@gmail.com.
- We will work with the shipping carrier to resolve the issue and, if necessary, send you a replacement.
Changes to Shipping Address
- If you need to update your shipping address after placing an order, please contact us within 24 hours at sammofashionn@gmail.com.
- Changes cannot be made once the order has been shipped.
Contact Us
For any questions or concerns about our Shipping Policy, feel free to reach out to us at sammofashionn@gmail.com
We’re here to help!
Thank you for shopping with SAM & MO FASHION. Your satisfaction is our priority!